Delete Your OnePlace Account
OnePlace is published on Google Play by MZ-Technology.
This page explains how to request deletion of your OnePlace account and the data associated with it. You do not need the app installed to make a request.
How to request deletion
Send an email to [email protected] from the email address registered to your OnePlace account.
Subject line: Account Deletion Request
Please include the phone number registered to your account.
Important: We can only act on requests sent from the email address registered to your OnePlace account. Sending from your registered address is how we confirm the request is genuinely from you. If you no longer have access to that address, email us anyway and we will verify your identity using your registered phone number instead.
What happens next
- 1We confirm receipt within 2 business days.
- 2We verify the request and check for pending orders.
- 3Your account is closed and access ends.
- 4Your data is permanently deleted within 30 days.
Deleting from inside the app
If you still have OnePlace installed, you can also start the request from the app:
- 1Open OnePlace and sign in
- 2Go to the Account tab
- 3Tap Delete Account
- 4Confirm with your password
Both routes lead to the same outcome. Use whichever is easier for you.
Before you request deletion
Please read this section carefully. Account deletion is permanent and cannot be reversed once completed.
Pending orders must clear first
If you have any order still in a Pending state, we cannot delete your account until it completes or is cancelled and refunded. This protects you from losing money on an order in progress.
If an order appears to be stuck, email [email protected] and we will resolve it for you before proceeding with your deletion request.
Unredeemed codes will be lost
Any gift card codes, vouchers or top-up confirmations you have purchased but not yet redeemed will no longer be accessible after your account is deleted. Please redeem, screenshot or save anything you still need before you send your request.
You will need to create a new account to use OnePlace again
Deleted accounts cannot be restored. Order history, saved payment methods and past codes cannot be recovered.
What we delete
When your request is verified and completed, we permanently delete:
- Your name, email address and phone number
- Your OnePlace account and account identifier
- References to any saved payment cards
- Device identifiers and push notification tokens linked to your account
- Your order history and any unredeemed codes
- Crash and diagnostic data linked to your account
- Your support conversations with us
What we keep, and for how long
Account data — deleted within 30 days
Everything listed above is permanently deleted within 30 days of us verifying your request. Your access to the account ends as soon as the request is verified.
Transaction records — kept for 5 years
We keep a limited record of completed transactions: the date, the amount, the product purchased, and the transaction reference.
We keep these because we are required to, for accounting and tax purposes, and in order to investigate fraudulent or disputed payments.
These records are stored separately from your account. After your account is deleted they are not used to contact you, are not used to build any profile of you, and are not linked to a live account.
Payment providers
Payments on OnePlace are processed by Stripe, Paystack and Safaricom M-PESA. These companies keep their own transaction records under their own policies and legal obligations, independently of OnePlace. Deleting your OnePlace account does not delete records held by a payment provider.